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FAQ

All You Wanted to Know And More

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, contact us.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Unfortunately we do not offer refunds/returns and all sale items are final. 

We only replace items if they are defective or damaged within 2 days of receiving your order. If you need to exchange it for the same item, send us an email at info@theelitexperience.com
 

SHIPPING CONCERNS

Processing time takes 1-3 days plus shipping from postal carrier 1-3 business days


Due to unforeseen temperatures, we ship all orders out Monday through Wednesday. Due to possible melting points, we do this to ensure packages are not sitting over the weekend with postal carriers. If you place an order on a Thursday, that order will not be shipped out until Monday.


However, if you can not wait to start your lit experience we offer pickup options at check out

Pick-Up Days: Monday-Saturday (hours may vary) 

ENTERED THE WRONG SHIPPING ADDRESS?

Unfortunately, we are unable to make changes to orders that are placed on our system. Thee Lit Experience does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. Please ensure that your address is correct upon check out.

WHAT ARE THEE LIT EXPERIENCE CANDLES MADE WITH?

We are 100% natural, eco-friendly, recyclable and non-toxic! Not only are our candle sections made of 100% soybean wax but our wicks are made of cotton thread free of lead and zinc. Our candle jars are recyclable and useable (for our D.I.Y baes). And lastly our shipping is natural as well with biodegradable peanuts that decomposes in water leaving no toxic waste!

PICK UP LOCATION

Our pick-up option is located on 1580 Jerome Ave Bronx, New York 10452

Orders placed for pick up must be picked-up within two weeks after you receive a email notification stating your order is ready for pick upAnything after two weeks will be opt to shipping.

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